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ISSN 1849-5419 (print)
ISSN 1849-5664 (online)

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INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION

The purpose of the study was to measure factors affecting the performance of the beef value chain in the Zambezi region to identify ways through which the value chain can be improved. The study adopted a mixed research method. A total of 71 beef value chain actors were sampled using a non-probability sampling technique. Self-administered questionnaires were developed and administered by the researcher.

INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION

The study used the quantitative survey research method to evaluate the opinions of 80 bank personnel who were drawn from five different banks that are operating in the Caribbean financial market. Even if some of the respondents disagreed, the survey suggests to achieve the desired outcomes, the strategic process of a bank’s self-disruption requires the analysis of the existing financial market trends as well as proactive sensing of the likely financial market changes. As these are accompanied with the evaluation of the existing bank’s capabilities and weaknesses, it informs the radical change of the areas of weaknesses that must be undertaken to turnaround the performance of the bank during crisis situations.

INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION

This research investigates ITSM adoption and adaptation, and the challenges faced by leading Kenyan companies. Using a case study approach and guided by ISO/IEC 20000 and ITIL frameworks, the study highlights how Kenyan organizations successfully leverage ITSM to improve operational efficiency, customer satisfaction, and innovation capabilities. Findings offer recommendations for businesses in Kenya seeking to optimize their IT service delivery for competitive advantage in a rapidly digitizing economy.

INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION

This paper aims to explore the mediating impacts of technology innovation on customer satisfaction, employee commitment, and leadership commitment for the reputations of corporate social responsibility (CSR) practice evidence from Ethiopian Airlines. This study used mixed research design methods through primary data sources using structural equations and path modeling analysis