The Impact of Mobile Banking Services on Customer Satisfaction and Retention: A Study on Turkey Banks
The study aims to determine the relationship between mobile banking services and customer satisfaction and customer retention in the banking sector in Turkey.
Innovation in Elite Refereeing Through AI Technological Support for DOGSO Decisions
The research paper conducted various interview rounds with elite referees of the German Football Association to identify all factors of human assessment influencing DOGSO decisions. The objective was to define a criteria system which can be evaluated by technology.
Performance Appraisal Fairness on Employees’ Performance in the Nigeria Television Authority (Nta), Abuja, Nigeria
The research paper suggests that the NTA management should endeavour to ensure that their appraisal rating invariably encompasses distributive, procedural and interactional fairness to ensure improved performance at all times.
Capabilities and Human Well-Being: How to Bridge the Missing Link?
The aim of this paper is to identify the potential as well as the limits of CA for the conceptualization and assessment of human well- being. The paper concludes that in order to use CA to construct an empirically grounded assessment of wellbeing, one needs to adopt carefully designed procedural methods for the selection of relevant capabilities.
Moderating Effect of Supply Chain Configuration on the Relationship between Dynamic Supply Chain Capabilities and Resilience
This article aims to analyze the moderating effect of supply chain configuration on the relationship between dynamic supply chain capabilities and resilience in the retail sector in Kenya. We used an ex-post facto research design.
Impact of Continual Improvement on Performance of IS0 9001:2015 Certified Organisations in Zimbabwe
The study was grounded on the positivist philosophy informed by the quantitative paradigm. The target population comprised of all ISO 9001 certified organisations in Zimbabwe and a sample size of 121 respondents.