Electronic banking is an important tool for all banks to survive in the competitive Nigerian Banking Industry. This study examines the relationship between the quality of service and customer satisfaction in the e-banking era.
Browsing: Customer Satisfaction
Tourism organizations have the challenge of facing a highly competitive environment which leads to actions that guarantee the quality of their services
This research studies the effects of gender difference on customer satisfaction in a service encounter
The paper is aimed to explore the impact of perceived quality, customer-brand relationship and derived-positive experience on brand loyalty from consumer banking perspectives.
Building an Effective Customer Relationship System (CRM): Saudi Credit Bank Employees Perception of Service Quality
Successful implementation of CRM within the banking system itself requires more effective management of functional interdependencies through process teams (Parson et.al, 1996) and revisions in the ways that employee performance is measured and rewarded.