The purpose of the paper is to find the role of competitiveness parameters in international markets with particular reference to Indonesia. In a world of increasingly global competition, nations have become more, not less, important. As the basis of competition has shifted more and more to the creation
Importance of Customer Relationship Management in Customer Loyalty (Brangkal Offset of East Java, Indonesia)
A good customer relationship management should be able to provide emotional value besides relations benefit to the customer.