INTERNATIONAL JOURNAL OF OPERATIONS MANAGEMENT ISSN 2757-0509 (Online)

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INTERNATIONAL JOURNAL OF OPERATIONS MANAGEMENT ISSN 2757-0509 (Online)

The concept of records management aided by information and communication technologies (ICTs) has recently been embraced by many institutions across the globe. For example, organisations that have implemented the Electronic Document and Records Management System (EDRMS are deemed to be better equipped to handle both internally and externally generated records.